They say that ‘Customer is King’ and that is definitely more relevant now than it ever was. Over the last couple of years’ customer expectations have rapidly evolved and companies are forced to keep up with them to ensure customer satisfaction. If they don’t their reputation is on the line.
Technology and the advancements in communication is at the route of this evolution as consumers now demand 24/7 services with instant information and instant solutions. And what’s more if that isn’t possible or is ineffective they can use social media as a platform to highlight the company’s incompetence’s.
So how does this effect the automotive industry? How can we make sure that the customer gets an instant but excellent service? How can the industry keep up with the times?
We’ve put together six top tips on how to keep up with and exceed customer expectations.
Posted 25th July 2016 | Category: All Fleet Services