• Surveys carried out by teams experienced in the automotive sector
• Regular feedback on customer satisfaction
• Fully trained teams to reflect your company’s reputation
• Surveys tailored and flexible to your customers’ issues.
• Positive, friendly staff to respond sensitively to all feedback
• Quantitative and qualitative data assessed
• Efficient turnaround of set-up and results
• Escalation of serious issues to your team in less than an hour
Customer Satisfaction Management
Tailored customer satisfaction research carried out by automotive experts.
All Telemarketing undertake customer surveys on your behalf, designed to provide constructive customer feedback and allow you to respond quickly to business issues. As one of the few telemarketing services dedicated solely to the automotive sector, we understand the issues that you want to assess and discuss with your customers.
Surveys are usually based on a score rating system with options for additional responses. One-off surveys can quickly be arranged to assess the impact of a new business issue. To track customer satisfaction, monthly feedback is also available. Survey results can often be linked to sales incentives – let us know how we can tailor this service for you.
Representing your company, our survey staff are positive and upbeat, yet handle any negative customer feedback with sensitivity. Experienced in the automotive sector, they are trained to appreciate both the purpose of the survey and each question. Any serious issues are escalated to your own team in under an hour.